Frequently Asked Questions

Can I take pictures or video the flight?

Absolutely! Sometimes a Helicopter Experience is a “Once in a lifetime opportunity” and we want you to remember it forever. Bring along your camera or video camera and you may even get your picture taken with the Pilot. There will also be an opportunity to get your picture taken with our Helicopter/s either before or after your flight.

Is there a certain type of clothing I need to wear to go in a Helicopter?

It really depends on the type of Helicopter Experience you are going on. For instance, if you are going on one of our Helicopter Adventure Experiences like Heli-fishing or the 4 Track Adventure Experience it is recommended that you wear suitable footwear and clothing for the season, such as waterproof pants and a jacket for winter, or shorts, T-shirt, hat and sunscreen in the summer. For all other flights, we advise that high heels can be somewhat awkward when getting in and out of the Helicopter. Although there is a step on the skid of the aircraft to assist. As the Helicopter can create a downdraft when running, hats and wispy clothing may be difficult to control and become dangerous.

Are Helicopters only for the “Rich & Famous”?

Certainly not! We have a range of Helicopter Experiences for all budgets. Talk to us about your requirements or special occasion. We are specialists in our field and are here to make your Helicopter Experience one to remember.

Is Helilink based at the Heli-port with the Police Helicopter & the Westpac Rescue Helicopter?

Yes Helilink is “Auckland’s ONLY Downtown Commercial Helicopter Company” and we work very closely with the NZ Police Air Support Unit and the Auckland Rescue Helicopter Trust. The Mechanics Bay Base is also home to the NZ Police Maritime Unit and the Coastguard. In emergency situations all units work closely together carrying out different roles. You can get “up close” with the emergency Helicopters, Helilink’s Commercial Operation and also the various Marine based personnel at the Mechanics Bay Base Annual Open Day.

If I am organising a surprise Helicopter Experience how do I keep it a secret even when we arrive at your Downtown Heli-port?

Helilink have a close working relationship with Mikano Restaurant & Bar, which is known as one of Auckland’s top Restaurants, located above Helilink’s offices at our Mechanics Bay Base. Keep your surprise under wraps right till the last minute by taking your party upstairs to Mikano for a drink or maybe lunch before your flight. It will definitely keep people guessing!

Do you have children’s prices?

Any child under the age of 2 may sit on a parents lap in the Helicopter, however children older then 2 years of age require their own seat and are charged the same rate as adults. Throughout the year, Helilink offers a range of seasonal Special Offers & Promotions. Ask us for details if you have a special occasion coming up or if you simply want to give the kids a treat.

How can I pay?

Helilink accepts all major Credit Cards, Cash and EFTPOS. We do not accept cheques.

Flight Conditions & Cancellation Policy?

Please note that all flights are subject to availability, are subject to change and offered during daylight hours only. In the event of a cancellation, the following will apply: Cancellation within 7 days of departure will incur a penalty of 30% of the full fare; Cancellation within 48 hours of departure no refund will apply.